Jo Malone sold her eponymous perfume brand, including the rights to her name, in 1999
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This is a specific pathology. When an organization needs to believe that long-term infrastructure will eventually attract a mass market, the current users become inconvenient. Their concrete feedback about missing features, wrong abstractions, and usability friction creates tension with the thesis. Two interpretations are always available: the product needs to change, or these users are the wrong users. Organizations with strong narrative commitments tend toward the second.
That fear has entered the White House too, where Donald Trump’s chief of staff, Susie Wiles, is reportedly hunting for ideas to lower gasoline prices and officials are getting “screamed at” to bring good news, according to Politico.
Путин провел телефонный разговор с Трампом. О чем говорили президенты?23:48, 9 марта 2026